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FAQ: >> FAQ Search We recommend entering one or more keywords separated by spaces. To start please enter your search query. All FAQ's eCart FAQOrdering From Uniwin Search on all keywords Search on exact search query eCart FAQ Miscellaneous I am not able to tell how I would add your cart to my existing site I am an ASP/web site developer. Once purchased, will I have the ability to change any code I want? On your demo store there is a link to the Administration System, can this link be hidden? How do I enable the File System Object (FSO). Do I get the code to your demo shop as well as the Admin section? How are the Credit Card Numbers stored securely in the database? My ISP doesn't have the File System Object (FSO) enabled, how can I upload my product images. Can the length limit on the short description field be extended? Where is index.asp? How do I change the width of the images on the category and search pages? In the UK we want to accept store cards (Debit card, Switch card or Solo cards). These cards have 3 extra pieces of infomation that need to be collected An issue date An expiry date An issue number When selecting a category which has no products the user given the message "No products or sub categories exist within this Category." or "No products exist within this Sub Category." How can I change this text? I would like to translate some text in the emails sent by the cart that cannot be setup through the eCart Administration System, which files should I edit? How can I add 1 product yet give the option of allowing different sizes or colours without having to re-enter the product for each size or colour? How can I set Discount Vouchers so they can be used more than once or given out to multiple customers. The Australia Post (Rate estimator) shipping method doesn't appear to work. Why is the category description showing up in Italics? How do I reset the stats within eCart. What languages are supported within eCart. What is the zip password or my serial number. What are the differences bewteen the Netscape 4 and general eCart style sheets? When purchasing eCart what are the license restrictions for the Polar Crypto DLL? How do I switch Step 1 of the cart checkout to be secure (Use SSL)? How do I add Meta data (Description and keyword) to my eCart site. How do we setup UPS shipping? What do I need to do to set-up the UPS tracking tools within eCart Professional? Can we edit eCart to allow negative price changes on product options? I am trying to intergrate my affiliate program in my site. I have an image tag that needs to go into the "Reciept page - where would I put it in the reciept page. Can you tell me if the ASP pages are implemented in VBscript or JScript? What is the difference between discount and sales vouchers? How do we restrict the user from viewing a receipt from the My Account section on declined orders. Is it possible to change the word "RRP" (regular retail price) to another word such as "List Price"? How do we display the product or category name on the category or product pages How can we display the carts total price (order total) in the header with the View Cart link (<%=session("noItemsInCart") %>)? How do I add my logo to the header? What do I need to use to Upload/Download files to the server? How do I change the colours (colors) within eCart (Header, footer, search and category colours)? How do we set the page titles within the cart? When trying to upload data into the cart via the Administration System we get the following error: An error occurred. Please ensure that you select a file to upload. How do we remove the gift voucher screens? Does the Verisign PayFlow gateway use a COM component? During step 1 of checkout (cartCheckout.asp), the default country doesn't show any state options. The 'States' list heading says 'Select a country' even though the default country is already obviously selected. How do we edit the category listing in the left menu. How do I automate setting up customer membership types in eCart Professional 2.0? What font was used for the 'Add to Cart' button in Uniwin eCart Professional? When editing a product in admin section, the product code is required. Is it possible to make product codes not required as we don't use product codes. How to we increase the time out within the eCart administration system? When eCart switches to SSL/https it redirects the customer back to the cart view screen (cartView.asp). Category discounts aren't applying to product options. Products with product options and a membership price or price adjustment discount set are displaying incorrect product option prices (Prices are correct on add to cart). tblVisitors is filling with search engine entries (visitors) Products I have a lot of products to add into eCart - is there a quicker method than using the standard eCart Administration System over the internet? Can I can edit on the database directly? Competitive Upgrades What support is there for eCart Professional 2.0? Can I import products into version 1.5 database? Operating eCart Professional What conditions apply to competitive cross grades for eCart Professional? Using the PayPal IPN gateway I receive an email with the following: Subject: eCart - Post back from Pay Pal invalid A customers POST back from Pay Pal didn't include the 'Custom' field required for displaying the receipt. eCart has corrected the problem by loading the receipt based on the customers session information. Please check your return URL settings within eCart and your Pay Pal account are correct and consult the Pay Pal read me file for more information. Demo Version/Sites I am locked out of the Administration System HTML in the category or product description fields aren't displaying correctly or the HTML is displaying way down the page. When adding a product, the image list doesn't load A product with a future available date can be ordered Email from the cart will not send Do I need to have MS Access to run eCart Professional when using MS Access as my database. Displaying the Euro symbol How easy is it to customize the look and feel of eCart Professional? How do I edit the eCart Professional home page? Is it possible to turn off the sale price and just display the RRP (Recommended retail price) price? Sending a test email from the eCart administration System using CDONTS returns: Error Number: 438 Error Desc: Object doesn't support this property or method. Is there a way to display a link to a downloadable document Eg. A PDF or Word document. All prices are displayed as $4.50. How can we change that to $4.50 USD. Trying to upload an image or a product data file returns: Active Server Pages error 'ASP 0131' Disallowed Parent Path /ecart/inc/ecdaolpu/uploadsInc.asp, line 1 The Include file '../db_connection.asp' cannot contain '..' to indicate the parent directory. Why do I get an HTTP-500 error message, page cannot be displayed. When trying to view an order receipt from the Administration system I receive the message of "The page cannot be found." (404 - File not found) We're trying to install eCart with SSL without success. I would like to know what files are necessary to copy to the SSL folder. We want to run our non-SSL (insecure) files on one server and our SSL files (secure) on another - is this possible? How do I set up eCart to differ pricing between my customers and resellers. I have setup UPS as a shipping method but nothing appears during Step 2 of checkout. In some areas of the eCart Administration System we get a message saying: An ActiveX control on this page is not safe, Your current security settings prohibit running unsafe controls on this page. As a result, this page may not be displayed as intended. Could you tell me how to correct this? My products are all Ex. tax prices and I need to apply a state tax to orders from a particular state during checkout. Is there any way I can have an automatic email sent to me when an order is placed? When checking out and paying by PayPal it is requesting my credit card information on stage three of cart checkout. When trying to upload images into the cart - we get the following error: The page cannot be found The page you are looking for might have been removed, had its name changed, or is temporarily unavailable. HTTP 404 - File not found When importing products, if the deleteProduct column in the spreadsheet is set to TRUE and the product already exists in the database, will the product be deleted? Features Is there a downloadable demo/trial available? Do you have any demonstration sites using eCart Professional? Additional Services Are image files for products uploadable through asp? What databases are supported? How does eCart Professional handle taxes? What payment gateways does eCart Professional support What real time shipping methods do you support? What server mail components are supported? Requirements Can you convert my data for me from another database/format? I want to get my store looking great with a minimum of fuss. Can you help? I have a some specialized requirements - can you customize the cart for me? Personal Web Server I'm thinking of setting up eCart Professional. What do I need to get going? Is the cart compatible with Apache, PHP or Perl on systems such as Red Hat, Suse or other Linux distributions? Installing eCart Does eCart Professional work with Personal Web Server? What is the password to the installer? VAR/Reseller/Affiliate Programs Do I need to install any components to run the cart? Installer programs make me nervous. Can I just FTP the files to my server? What if I have trouble setting up the cart? The dbTest.asp file returns "Please ensure that your database has write permissions." OR Im using the Access database and some pages on the website returns: Microsoft JET Database Engine error '80004005' Operation must use an updateable query. OR Im using the Access database and some pages on the website returns: Microsoft JET Database Engine error '80004005' Could not use ''; file already in use. Viewing the website in my browser returns: Directory Listing Denied This Virtual Directory does not allow contents to be listed. I've installed eCart Professional and when I look at the website in my browser it jumps to the store closed page or reports HTTP 500 - Internal server error . Instructions for Setting up eCart Professional with Windows 2000 How do I edit the text in the home page of the cart? Im using the Access database and some pages on the website returns: Microsoft JET Database Engine error '80004005' Disk or network error. We receive this error while using dbtest.asp Error Number: -2147217865 Error Desc.: Invalid object name 'tblStore_Prefs'. Error Source: Microsoft OLE DB Provider for SQL Server How do I setup eCart? Licencing What options are there for me if I want to resell eCart Professional? What is the affiliate program? Pricing Do I need a licence for each copy of eCart I run? Can we operate multiple stores with one license? Upsizing from Access to SQL Server How do I purchase additional copies as a reseller? Ordering From Uniwin Ordering Information What is my order status? What payment methods do you accept? When will my credit card be charged? What will appear on my credit card statement? I need a copy of my receipt. I forgot the My Account password. How do I order eCart? What address should I enter during checkout? Shipping Information Has my order shipped? Do you ship to my area? Can I change my shipping address? Download Information How do I re-download eCart once I have purchased? How do I receive or download eCart? How big is the eCart installer? How do I get my serial number? What if I want a box, CD and manual, but I ordered the download version? Returns and Cancellations What is Uniwin's refund policy? How do I cancel my order? How do I request a refund? Technical Support How do I obtain technical support for eCart? Will you install the eCart for me?

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